FAQ

Three generations dedicated to preserving the art of Anatolian weaving

Shipping • Returns • Authenticity

FAQ & Policies

Yes. Every rug in our collection is a genuine, hand-knotted vintage Turkish rug sourced from traditional weaving regions across Anatolia.

Each piece is one of a kind and individually selected.

Yes. The photos on each product page show the exact rug currently available for purchase. Each piece is individually photographed, and we do not use stock images.

No. Each rug is individually sourced and one of a kind. Once sold, the exact piece is no longer available.

All orders are shipped from the United States. We currently ship within the United States only.

Orders are typically processed within 1–2 business days. Delivery usually takes 3–7 business days depending on your location.

We accept payments via Credit Cards.

We accept returns within 14 days of delivery.

Items must be returned in their original condition. Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Please contact us before initiating a return. For full details, please refer to our Return Policy page.

You can contact us at concierge@rarerugs.shop.

Customer inquiries are typically answered within 24 hours.

Yes. Due to the handmade and vintage nature of these rugs, slight variations in color, dimensions, wear, and texture may occur. These characteristics are part of each rug’s authenticity and uniqueness.


Notes for Customers: – Each rug is unique, ensuring you own a truly one-of-a-kind piece. – Professional care is recommended to maintain the rug’s longevity and value.